SkyBroadband Internet Experience

rom · 01-04-2010, 06:06 PM

Hello folks,

Need to know who among our members are using this, specially their 6Mbps-12Mbps plans. Need your help.

Do you get a valid IP address? Do you get your subscribed bandwidth most of the time? How reliable is it? How about their customer service?

Thanks.

Geebee · 01-05-2010, 09:33 AM

I am using skybroadband 1.5 mbps.

Reliability has been acceptable. I have the impression that when Bayantel DSL was new and before they went down the toilet, I rarely experienced an outage.

Outages happens more frequently with Sky but still is acceptable. There have been a few instances when I had no internet for a few hours. And once when Sky had a technical problem in my area, I had problems for a week or so. Maybe once a week, I lose internet for a few minutes.

Speedtest to a UK or US server shows that most of the time, I get around 1 mbps. Customer service can be moronic but you can talk to a CSR within a reasonable mount of time quite often. Never admit to using a wifi router. Always tell the CSRs you have a direct connection. The concept that you can ping the modem and the wifi router does not indicate to them that problem lies beyond my house.

Overall, I am much happier with Sky than with Bayantel.

Macmon · 01-07-2010, 05:47 PM

In defense for Bayantel, ( I am a subscriber), the longest outage I had was during Ondoy. 2 days. But the rest of the time, almost 24/7. However lately their hotline, went down to drain in terms of service.

As for sky, according to some of whom I asked about it, the trial period is great, but once subscribed, it is not that fast as stated.

rom · 01-08-2010, 04:19 AM

Just checked and SkyBroadband does not give you a valid IP address. All access are via their proxies. Not good for me.

Geebee · 01-08-2010, 09:46 AM

Quote:

Originally Posted by Macmon

In defense for Bayantel, ( I am a subscriber), the longest outage I had was during Ondoy. 2 days. But the rest of the time, almost 24/7. However lately their hotline, went down to drain in terms of service.

As for sky, according to some of whom I asked about it, the trial period is great, but once subscribed, it is not that fast as stated.

Bayantel gave us a headache. Our access had slowed down to a crawl. WE could barely surf. We took advantage of Sky's offer and it was much better.

As always, YMMV. In our area, Sky seems to be better than bayantel.

Geebee · 03-10-2010, 10:03 PM

Is it just me or has skycable broadband slowed down? I called them up but there are no reported "problems" in their network. Is anybody else having problems?

Thanks

rom · 03-11-2010, 04:32 AM

Yes, it is UBERSLOW. Calling them up practically everyday. According to them, there is a problem in our area, which they should resolve today. It is still slow. Hay.

Geebee · 03-11-2010, 08:49 AM

Skycable service has improved a little bit. I used to get around 1mbps using speedtest.net. Now it is more like 600kbps.

Funny thing is on pingtest.net, I can only test using the skybroadband server. If I choose any other server, I get the message, "Packet loss test error. Couldn't connect to the server. A firewall could be blocking the connection or the server might be having some issues. Please try again later."

Never had that problem before.

Geebee · 03-11-2010, 06:56 PM

Ugh..spoke too soon. Service has deteriorated again. I'm getting d/l speeds of about 150 kbps. Maybe it is time to start looking at the alternatives.